Terms of Service
Last updated: November 10, 2025
Introduction
Welcome to Clann! These Terms of Service ("Terms") govern your access to and use of the Clann family photo sharing service ("Service"). By accessing or using Clann, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our Service. We may update these Terms from time to time, and your continued use of the Service constitutes acceptance of any changes.
Acceptance of Terms
By creating an account, accessing, or using Clann, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
- You must be at least 13 years old to use Clann, or have parental consent if under 13
- You must provide accurate and complete information when creating your account
- You are responsible for maintaining the security of your account credentials
- You must comply with all applicable laws and regulations when using our Service
Description of Service
Clann is a private family photo sharing platform that allows families to securely share photos, videos, and messages within their family group.
- Private photo and video storage and sharing
- Family group management and invitations
- Encrypted messaging between family members
- Photo organization and timeline features
- Mobile and web access to your family memories
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.
User Accounts
To use Clann, you must create an account. You are responsible for:
- Account Security: Maintaining the confidentiality of your account credentials
- Accurate Information: Providing accurate, current, and complete information
- Account Activity: All activities that occur under your account
- Notification: Immediately notifying us of any unauthorized use of your account
- One Account: Maintaining only one account per person
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activity.
Acceptable Use
You agree to use Clann only for lawful purposes and in accordance with these Terms. You agree NOT to:
- Illegal Content: Upload, share, or transmit any content that is illegal, harmful, or violates any laws
- Harmful Content: Share content that is abusive, harassing, threatening, or harmful to others
- Intellectual Property: Infringe on any copyright, trademark, or other intellectual property rights
- Unauthorized Access: Attempt to gain unauthorized access to accounts, systems, or data
- Spam or Abuse: Send spam, unsolicited messages, or engage in any abusive behavior
- Malware: Upload or transmit viruses, malware, or any malicious code
- Reverse Engineering: Attempt to reverse engineer, decompile, or disassemble our Service
- Commercial Use: Use the Service for any commercial purpose without our written consent
Content Ownership and Rights
You retain ownership of all content you upload to Clann. However, by using our Service, you grant us certain rights:
- Your Content: You own and are responsible for all content you upload, including photos, videos, and messages
- License to Clann: You grant us a license to store, display, and transmit your content solely to provide the Service
- No Public Use: We will never use your content for advertising, marketing, or any public purpose
- No AI Training: Your content will never be used to train artificial intelligence models
- Family Access: Content you share is accessible only to members of your family group
- Deletion Rights: You can delete your content at any time, and we will remove it from our systems
You represent and warrant that you have all necessary rights to upload and share the content you post on Clann.
Family Groups
Clann is designed for private family sharing. When you create or join a family group:
- Only invited family members can access your family group's content
- Family group administrators can invite and remove members
- All members can view and share content within the group
- You should only invite people you trust to your family group
- You are responsible for the content shared by members of your family group
We are not responsible for disputes between family members or the actions of family group members.
Privacy and Data Protection
Your privacy is important to us. Our collection and use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
- We implement industry-standard security measures to protect your data
- Your content is encrypted and stored securely
- We do not sell your data to third parties
- We do not use your content for advertising or AI training
- You can access, update, or delete your data at any time
Service Availability
We strive to provide reliable service, but we cannot guarantee uninterrupted or error-free operation:
- The Service may be temporarily unavailable due to maintenance, updates, or technical issues
- We are not liable for any loss or damage resulting from Service unavailability
- We reserve the right to modify or discontinue features at any time
- We may limit or restrict access to the Service to prevent abuse or ensure security
Termination
Either you or Clann may terminate your access to the Service at any time:
- By You: You can delete your account at any time through your account settings
- By Us: We may suspend or terminate accounts that violate these Terms
- Effect of Termination: Upon termination, your right to access and use the Service will immediately cease
- Data Retention: We may retain your data for a reasonable period after termination for legal or business purposes
- Survival: Certain provisions of these Terms will survive termination
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND:
- We do not guarantee that the Service will be error-free, uninterrupted, or secure
- We are not responsible for any loss or corruption of your content
- We do not warrant that the Service will meet your specific requirements
- We are not liable for the actions of other users or family group members
- We disclaim all warranties, express or implied, to the fullest extent permitted by law
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability for any claims shall not exceed the amount you paid us in the past 12 months
- We are not liable for any loss of data, profits, or business opportunities
- Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above may not apply to you
Indemnification
You agree to indemnify and hold harmless Clann, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another person or entity
- Content you upload or share through the Service
Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration or in the courts of competent jurisdiction, as applicable.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on this page
- Updating the "Last updated" date
- Sending you an email notification
- Displaying a notice in our application
Your continued use of Clann after any changes constitutes acceptance of the updated Terms.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Through the support section in the Clann app
- By emailing our support team
- Through our customer support channels
We are committed to addressing your concerns and will respond to your inquiries promptly.