Privacy Policy
Last updated: November 10, 2025
Introduction
At Clann, we are committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our family photo sharing service.
By using Clann, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described in this Privacy Policy.
Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you use our service.
- Account Information: Name, email address, password, and profile information
- Family Information: Family group details, member relationships, and family member information
- Content: Photos, videos, messages, comments, and other content you upload or share
- Device Information: Device type, operating system, unique device identifiers, and mobile network information
- Usage Information: How you interact with our service, including pages visited, features used, and time spent
- Location Information: Location data associated with photos, if you choose to enable location services
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, and to communicate with you.
- To provide and maintain our family photo sharing service
- To authenticate your identity and manage your account
- To enable family members to share photos and messages within your family group
- To send you notifications about new photos, messages, and important updates
- To provide customer support and respond to your inquiries
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
Data Storage and Security
We take the security of your data seriously and implement industry-standard security measures to protect your information.
- Encrypted Storage: Your photos and messages are stored using encryption to protect them from unauthorized access
- Secure Transmission: All data transmitted between your device and our servers is encrypted using HTTPS
- Access Controls: We implement strict access controls to ensure only authorized personnel can access your data
- Regular Security Audits: We conduct regular security audits and updates to maintain the highest level of protection
- Private Storage: Your photos are stored in private, locked storage that is not accessible to the public internet
- Time-Limited Access: Photos are accessed through secure, time-limited links that expire automatically
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share your information in limited circumstances:
- Within Your Family Group: Content you share is visible only to members of your family group
- Service Providers: We may share information with trusted service providers who assist us in operating our service, subject to strict confidentiality obligations
- Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our users
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We never: Sell your data to third parties, use your photos or messages to train AI models, use your data for advertising purposes, or share your information with data brokers.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can access and review your personal information through your account settings
- Correction: You can update or correct your personal information at any time
- Deletion: You can request deletion of your account and associated data
- Data Portability: You can request a copy of your data in a portable format
- Opt-Out: You can opt out of certain communications and notifications
- Location Services: You can control location services through your device settings
Children's Privacy
Clann is designed for families, including children. We take special care to protect children's privacy:
- Parents or guardians control family group membership and can manage their children's accounts
- All content shared within a family group is restricted to approved family members only
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account information is retained while your account is active
- Photos and content are retained until you delete them or your account is closed
- We may retain certain information for legal, regulatory, or business purposes
- You can request deletion of your data at any time
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date at the top of this policy
- Sending you an email notification for material changes
- Displaying a notice in our application
Your continued use of Clann after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Through the support section in the Clann app
- By emailing our privacy team
- Through our customer support channels
We are committed to addressing your privacy concerns and will respond to your inquiries promptly.